Duncan - 28 August 2018 in Ecommerce,Voice devices,Voice search

The dialect of tech

the dialect of tech

Say What? Survey finds that smart home devices struggle the most with Welsh accents!

  • Welsh and Scottish claim to be the most misunderstood when it comes to voice recognition tech!
  • Almost 42% of us change our voice to be recognised.
  • Map shows how regional accents fare with voice recognition.

 Some might say that voice recognition technology has improved our lives somewhat; now we don’t even need to touch a screen or type out a message, we can just shout out a question, statement or command to our virtual assistant of choice  – from the iPhone’s faithful Siri, to Amazon Echo’s Alexa – and the answer will be provided without even having to lift a finger. That is, of course, if they can actually understand what you’re saying in the first place…

Alexa appears to speak the Queen’s English, while Siri’s accent is a broad transatlantic one, easily understandable by most. But what happens when you’re the one they can’t understand? SEO agency Spike Digital surveyed 2,000 Brits to find out how modern voice recognition technology copes with the variety of accents across the UK. Within what is a relatively small country, we have dozens and dozens of accents, dialects and inflections, so that you could visit two towns not far apart (such as Manchester and Liverpool) and hear at least two totally different accents being spoken: Mancunian and Scouse.

And if the average Brit finds it complicated to pick up on different accents (e.g. someone from Oxford trying to understand someone from, say, Glasgow), what chance do our poor virtual assistants have?!  Spike Digital’s survey asked Brits if they had ever used a voice recognition smart home device and found that it did not fully understand what they were saying. And the region which felt that voice recognition tech struggled the most with their dialect (over anyone else in the UK), was Wales; 45.3% of them felt this way. True, there are some words we might not expect to hear (did you know ‘daps’ means trainers, for example? Or that ‘chopsing’ means arguing?) but surely that lovely, musical lilt cannot fail to be understood?

Just behind, and rather unsurprisingly, were the Scots, with 45.2% of them saying they had found the likes of Siri and Alexa didn’t understand what they were trying to communicate! In truth, phrases like ‘och aye the noo’ (which means ‘oh yes, just now’) are still used sometimes and not everyone actually knows what they mean…

Perhaps surprisingly, it’s those softly-spoken North Easterners who claimed to have the least trouble with voice recognition technology; only just over a quarter (26.1%) felt they weren’t being understood. That’s canny, pet!

To find out how different accents fare with voice recognition, check out our infographic map above.

 As a result of all this, it’s perhaps to be expected that just over two thirds of us (67.3%) feel that voice recognition devices should be adapted to recognise, or distinguish between, regional accents. Until then, however, we just have to be patient; 41.7% of us slow down our speech when talking to our device, and even change our accent!

 According to Brits, the most frustrating aspect of smart home assistants is that they don’t understand our accents (45%). This was followed by it taking commands and ordering things from the TV (20%), the ‘Sorry I don’t know that’ excuse (15%), the idea that we have to learn to speak ‘her’ language (10%) and that the device will start playing music randomly (10%). Creepily, users have also reported Amazon’s Alexa laughing randomly, too, though Amazon has explained this is because very rarely, Alexa thinks it hears the phrase, ‘Alexa, laugh’… Perhaps all of this accent confusion has rubbed some Brits up with wrong way so much that over a third (35.8%) admit the novelty of it all has worn off!

 ‘At least in the good old days – that is, about two years ago – none of this was an issue!’ says Rob Powell at Spike Digital. ‘If you wanted to know something from your smartphone or computer, you simply typed it. There’s no denying, however, that being able to say requests out loud is much quicker and easier; it seems that smart home devices will just have to learn to wrap their ears around our unique variety of accents!’

 


Duncan Colman


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