Account Manager
Are you looking to advance your career in digital marketing with a dynamic team? At Spike, we’re seeking an experienced Account Manager to ensure exceptional client experiences. In this role, you’ll collaborate with various clients, foster strong relationships, and refine a diverse skill set, including project management, communication, problem-solving, and data analysis. You’ll also stay current with industry trends, evaluate data and reports, and devise effective solutions and strategies for our clients. If you possess excellent communication and interpersonal skills and are a natural problem solver with a minimum of 2 years of experience, this could be the perfect opportunity.
We are seeking a driven, strategic-thinking individual with solid project and account management experience to join our team. In this hybrid role, you’ll manage client relationships and work with our internal delivery team to ensure projects are completed on time, within budget, and with exceptional quality. The ideal candidate will have outstanding project management and communication skills and can effectively collaborate with both external clients and internal teams.
Benefits
- 25 Days holiday + bank holidays
- 4 ‘Gift of Time’ training days and Training Budget per year
- Birthday off
- Pension Scheme
- Flexible working
Responsibilities:
- Cultivate and maintain strong client relationships as their primary point of contact
- Work with the internal delivery team to manage project workflows and ensure timely completion
- Develop and maintain project plans, timelines, and budgets
- Participate in client meetings, providing regular updates on project progress and performance
- Analyze data and reports to inform decision-making and develop effective solutions and strategies for clients
- Manage client expectations and feedback, offering guidance and advice as needed
- Assign tasks with time estimations and monitor progress to ensure timely, budget-conscious project delivery
- Provide regular status updates to clients and internal teams
- Assist the Client Services Director in producing client QBRs and revising quarterly and annual strategy plans
- Attend internal status calls, creating contact reports listing key discussion points and follow-up actions
- Participate in weekly Client Services team meetings to stay informed about upcoming developments
- Attend weekly delivery team meetings to stay current with the latest channel developments
- Join monthly company meetings
- Stay up to date with industry trends and undertake relevant training to deepen your understanding of digital marketing trends
- Offer feedback and suggestions to improve processes and enhance the client experience
Requirements:
- Minimum 2 years of experience in a digital marketing agency providing SEO/PPC services; relevant experience will also be considered
- Robust project management and communication skills
- Proficiency with project management tools
- Ability to manage multiple projects concurrently
- Analytical mindset with the ability to interpret data and deliver actionable insights
- Strong attention to detail
- Excellent negotiation and relationship-building skills
- Comprehensive knowledge of marketing and advertising principles
- Good understanding of data analytics and reporting
- Familiarity with G Suite (Google Docs, Sheets, etc.)
- Ability to work under pressure and meet deadlines
About Spike
Established in 2010, Spike Digital are a Google Certified Partner, accredited professional in Bing Ads and operate live campaigns for many different types and sizes of businesses. We pride ourselves in the service we deliver and particularly specialise working well with small to medium ecommerce businesses with high growth ambitions.
Our key driver is end-to-end ownership of online marketing results; dovetailing in-depth search strategies with best in class user experience. Our business model is based on working with a low number of clients where we can build close working relationships, add value and grow as our clients gain success.
Here at Spike, we lead with the motto ‘do good things’. We believe this can only be achieved if we allow everyone to embrace their true self. We thrive on people’s differences and we’ve created an open environment where people can be truly authentic.
We all spike differently. It’s what makes our office so vibrant and creative.
